(619) 604-3026
168x80 Custom Energy Efficient Aluminum Bifold Door
faq
Shipping & Delivery
Where do you ship?
We ship to all 50 states within the United States.
How much does shipping cost?
Shipping is calculated based on a flat-rate structure determined by your delivery region. To see the exact shipping cost for your order, please enter your delivery address during the checkout process.
How long will it take to receive my order?
Your total delivery time is the sum of our handling time and the carrier's transit time:
- Order Cutoff Time: 2:00 PM (PST), Monday–Friday.
- Handling Time: 2–3 business days (Monday–Saturday).
- Transit Time: 7–17 business days (Monday–Saturday).
- Estimated Total Delivery: 9–20 business days from the date of purchase.
How can I track my shipment?
Once your order is dispatched, we will send you a confirmation email containing your Freight Tracking Number and a link to the carrier’s tracking portal.
What should I expect during a Freight (LTL) Delivery?
Because our products are oversized, we use professional LTL freight carriers. Please note:
- Appointment Required: The carrier will contact you to schedule a delivery window. A recipient must be present to sign for the items.
- Curb-Side Service: Delivery is "curb-side" only. You are responsible for moving the items from the curb into your home or job site.
- Inspection: You must inspect all items for damage before signing the delivery receipt.
What happens if my order arrives damaged?
If you discover damage during inspection, note it clearly on the carrier's delivery receipt and take photos immediately. Contact us at sales@fivestarsdoors.com within 48 hours so we can process a claim and a replacement for you.
What if I refuse a shipment?
Shipments refused for reasons other than documented shipping damage will be subject to return shipping fees and a 15% restocking fee.
Shipping Contact Information
For questions regarding logistics or shipping costs, please contact us:
Five Stars Door
- Phone: (619) 604-3026
- Email: sales@fivestarsdoors.com
- Address: 3655 Camino del Rio West, San Diego, CA 92110
Returns & Refunds
How long do I have to return a product?
You have 30 days from the date of delivery to request a return. After 30 days, we unfortunately cannot accept returns or offer refunds.
What is the condition requirement for returns?
To be eligible for a return, items must be:
- In new and unused condition.
- Uninstalled and unmodified.
- In the original packaging.
- Note: Custom-made products are built to your specifications and are non-returnable.
How do I start a return?
To initiate a return, please contact our support team with your order number:
- Email: sales@fivestarsdoors.com
- Phone: (619) 604-3026
We will provide you with the specific return shipping address and instructions once your request is approved.
What if my item arrives damaged or defective?
If your item is defective, damaged, or incorrect, please notify us within 48 hours of delivery.
- Cost: We cover all return shipping costs.
- Restocking Fee: $0 (Waived).
- Resolution: We will provide a full refund, replacement, or repair at no cost to you.
Can I return an item if I changed my mind?
Yes. For non-defective "change of mind" returns:
- Return Shipping: The customer is responsible for all return shipping costs.
- Restocking Fee: A 15% restocking fee applies and will be deducted from your final refund.
Do you offer exchanges?
We do not offer direct exchanges. If you need a different size, color, or style, please follow the return process for your original item and place a new order for the replacement product.
When will I receive my refund?
Once your return is received and inspected at our warehouse (typically within 7–10 business days), we will process your refund. The credit will automatically be applied to your original method of payment.
Warranty
Q: How long is the warranty coverage?
A: Coverage periods depend on the product or component:
- Frames & Sashes: 10 years against defects in materials and workmanship
- Glass Units: 5 years against seal failure and excessive condensation between panes
- Hardware & Screens: 2 years against defects in materials and operation
- Installation (if performed by Design Home Windows Doors): 2 years against improper installation
Q: What does the warranty cover?
A: This warranty covers:
- Manufacturing defects in materials or workmanship
- Premature deterioration under normal use and conditions
Structural failure of frames or sashes during the coverage period- Glass seal failure that causes fogging or condensation between panes
Q: What is not covered by the warranty?
A: The warranty does not cover:
- Normal wear and tear, scratches, or cosmetic blemishes
- Damage from misuse, abuse, accidents, or poor maintenance
- Alterations, modifications, or repairs by unauthorized parties
- Damage from improper installation by third parties
- Damage caused by extreme weather, fire, flooding, or other natural disasters (“acts of God”)
Q: How do I file a warranty claim?
A: To submit a claim, you must:
- Provide proof of purchase (invoice or sales order).
- Notify Design Home Windows & Doors in writing within 30 days of discovering the issue.
- Allow reasonable access for product inspection.
If a defect is confirmed, the company will, at its discretion, repair, replace, or refund the defective product.
Q: Are there any limitations?
A: Yes:
- This warranty is valid only for the original purchaser and is not transferable.
- The company’s total liability is limited to the original purchase price of the product.
- This warranty replaces all other warranties, whether express or implied.
